Last updated: January 2025
We collect information you provide directly to us, such as when you create an account, make a reservation, contact us for support, or participate in our services. This includes personal information such as your name, email address, phone number, postal address, payment information, travel preferences, and any other information you choose to provide.
We also automatically collect certain information about your device and usage of our services, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed. We may use cookies and similar tracking technologies to collect this information.
We use the information we collect to provide, maintain, and improve our services, process transactions, communicate with you, personalize your experience, and comply with legal obligations. This includes creating and managing your account, processing reservations and payments, providing customer support, sending you updates about your bookings, and marketing our services to you.
We may also use your information for analytics purposes to understand how our services are used, to detect and prevent fraud, and to ensure the security of our platform and users.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our platform, conducting business, or serving you, provided they agree to keep this information confidential.
We may also disclose your information when we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect our rights, property, or safety, or that of our users or others.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure data transmission protocols, regular security assessments, and restricted access to personal information on a need-to-know basis.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
Your information may be transferred to and processed in countries other than your country of residence, including Japan and other countries where we or our service providers operate. These countries may have different data protection laws than your country of residence.
When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The retention period depends on the nature of the information and the purposes for which it is processed.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.
Depending on your location, you may have certain rights regarding your personal information, including the right to access, update, correct, or delete your information, the right to restrict or object to certain processing, and the right to data portability.
You may also have the right to withdraw consent where we rely on consent to process your information, and the right to lodge a complaint with a supervisory authority if you believe we have not complied with applicable data protection laws.
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content and advertisements. You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our services.
For more detailed information about our use of cookies, please refer to our Cookie Policy.
Our services may contain links to third-party websites or integrate with third-party services that are not operated by us. This privacy policy does not apply to third-party websites or services, and we are not responsible for their privacy practices.
We encourage you to review the privacy policies of any third-party websites or services you visit or use in connection with our services.
Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
We may send you promotional emails, newsletters, and other marketing communications about our services, special offers, and travel recommendations. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or contacting us directly.
Even if you opt out of marketing communications, we may still send you transactional emails related to your account and bookings.
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information and provide you with choices regarding your information.
Any successor entity will be bound by the terms of this privacy policy unless you consent to a different privacy policy.
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Your continued use of our services after any changes to this policy constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at:
Email: privacy@muravexriver.com
Phone: +81-29-893-2426
Address: 2 Chome-314 Marukoshinden, Suruga Ward, Shizuoka City 421-0111